The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
Price
The prices payable for goods that you order are as set out in our website. Free shipping only for supplements. Shipping cost for disposable surgical masks is 2,30 euros in any Acs point.
Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the fourteen (14) working day from the day on which you or a third party other than the carrier and indicated by you, acquires physical possession of the goods.
Where multiple goods are ordered by you in one order but are delivered separately, the withdrawal period expires after 14 days from the day on which you acquire physical possession of the last good.
Where goods are delivered in multiple lots or pieces, the withdrawal period expires after 14 days from the day on which you acquire the physical possession of the last lot or piece.
You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty within the abovementioned period.
To cancel your contract you must notify us in writing.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address (TIRTEOU 5, FLAT 401) at your own cost and risk, without undue delay and in any event not later than 14 days from the day on which you have communicated your decision to withdraw from the contract with us.
If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
A full refund will be re-credited to your account including the costs of delivery without undue delay and in any event not later than 10 days from the day on which we are informed of your decision to withdraw from the contract.
Cancellation by us
We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area;
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel our contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Dispatch of goods to you
Your order will be dispatched within 72hours following the received written order confirmation at your e-mail. As soon as your order will be dispatched you will receive dispatch confirmation from us by e-mail.
You will become the owner of the goods you have ordered when you collected them from the courier. Once goods have been collected from you they will be held at your own risk and we will not be liable for their loss or destruction.
Liability
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option
• to make good any shortage or non-delivery;
• to replace or repair any goods that are damaged
• to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
The Online Dispute Resolution platform (ODR platform)
The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court at a low cost in a simple and fast way. It allows consumers to submit their disputes online in any of the 23 official languages of the European Union. The ODR platform transmits the disputes only to the quality dispute resolution bodies communicated by Member States. Member States must establish a national contact point to provide assistance to users of the ODR platform. The ODR platform can be accessed over this link http://ec.europa.eu/odr and the national contact point to provide assistance to users of the ODR platform is Competition and Consumer Protection Service - Ministry of Energy, Commerce Industry and Tourism - 6 Andrea Araouzou Street, (Nicosia), Cyprus - tel. +357 22 867100/153 - e-mail: ccps@mcit.gov.cy - http://ec.europa.eu/odr
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at info@isida.com.cy and all notice from us to you will be displayed on our website from time to time.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available.
Governing Law
The contract between us shall be governed by and interpreted in accordance with Laws of the Republic of Cyprus and the Cyprus Courts shall have jurisdiction to resolve the disputes between us.
Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for nay such representation being untrue or misleading.
Orders
Unfortunately, any order placed cannot be amended for security reasons. However, you hold the right to cancel your order up to 14 days of us receiving your order and make another instead. In such case, we will reimburse you the full amount paid at the checkout for your order and if the order was already dispatched you will have to return the goods at your own cost.
We guarantee that our products are stored transported and handled in suitable conditions in order to ensure that they arrive to you in a perfect condition. However, If you receive a defective product please conduct us immediately on info@isida.com.cy and we will replace it for you upon request, or reimburse you for the defective product.
Shipping Address
You can add or amend your shipping address at any time in ‘My Account’. Any orders placed will be shipped at any ACS Courier point of your choice.
Intellectual Property
The Materials and Services on this website, as well as their selection and arrangement, are protected by copyright, trademark, patent, and/or other intellectual property laws, and any unauthorized use of the Materials or Services of our website may violate such laws and the Terms of Use. Except as expressly provided, GLORIA MEDICAL IMPORTERS CO. LIMITED does not grant any express or implied rights to use the Materials. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on the Site, its Materials, or its Services or their selection and arrangement, except as expressly authorized by GLORIA MEDICAL IMPORTERS CO. LIMITED. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the website.
All other intellectual property rights not owned by GLORIA MEDICAL IMPORTERS CO. LIMITED that appear in our website and in particular any intellectual rights (brand names, trademarks, trade names or copyrights) attached to the products on sale, are the property of their respective owners. Further use of such intellectual property rights may constitute an infringement of the holders’ rights.
General disclaimer of liability of content
GLORIA MEDICAL IMPORTERS CO. LIMITED is providing this website on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties. In addition, GLORIA MEDICAL IMPORTERS CO. LIMITED makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of GLORIA MEDICAL IMPORTERS CO. LIMITED howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent by law.
Neither GLORIA MEDICAL IMPORTERS CO. LIMITED nor its directors, employees, or representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties.
Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
Third Party Content
Our website may provide for third party content or hyperlinks to third party sites. We have no control over the content of those third-party sites or the performance of these services. Accordingly, you may use or access these third party sites at your own risk and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
Availability of site
While we use all reasonable endeavor to make our Services and website available, we cannot guarantee that they will operate continuously or without interruptions.
Applicable law
This website, any content contained herein and any contract brought into being as a result of use of this website (and any dispute, controversy, proceedings or claim of whatever nature in relation to them) shall be governed and interpreted in accordance with the Law of the Republic of Cyprus and the Cyprus Courts shall have exclusive jurisdiction in relation thereto.